Eligible for return / credit — all must be true
- Product is in original, new saleable condition — not previously installed or used as a display.
- Product has been in your possession for less than twelve (12) weeks.
- Product is still in the most current price list (not discontinued or announced for discontinuation).
- Product was received in error, does not match what you ordered, or has a manufacturing defect.
Not eligible for return / credit
- Previously installed, drilled, permanently marked, spray painted, or altered from original condition.
- “Weathered” — degraded from outdoor storage or exposure to the elements (discoloration).
- Defective due to negligent storage.
- Equipped with any accessories or options.
RGA process
- Submit this RGA Request Form with general and specific information about the unit(s).
- GBS authorizes and approves the return in writing by issuing an RGA number.
- All products are inspected prior to credit; GBS may reduce reimbursement as noted below.
Restocking fees & repairs
25%
Restocking fee on returns for any reason other than a manufacturing defect or a GBS error.
30%
Restocking fee applied when the box arrives damaged.
A repair cost may be applied against the credit for any repair needed to bring a product back to 100% resalable condition (for returns not related to a defect or GBS error). You will be notified. Freight must be prepaid by the customer for any unit returned via common carrier.
Deadline: Claims must be submitted within 60 days of delivery for a full refund. Incomplete information may delay or prevent processing.